Your satisfaction is our priority
At Perfumearomashop, we are committed to providing fresh, beautiful floral arrangements. If you are not completely satisfied with your order, please contact us within 24 hours of delivery.
Due to the perishable nature of flowers, we cannot accept returns of floral arrangements once they have been delivered. However, if your order arrives damaged, wilted, or does not match your order description, we will replace it or provide a full refund.
To request a refund or replacement, please contact us at help@perfumearomashop.world or call +1 (863) 439-6470 within 24 hours of delivery. Please provide your order number and photos if possible. We will review your request and respond within 48 hours.
You may cancel your order before it is prepared for delivery. Cancellations made less than 24 hours before the scheduled delivery date may be subject to a cancellation fee. Same-day orders cannot be cancelled once processing has begun.
If your order is not delivered on the scheduled date or is delivered to the wrong address, please contact us immediately. We will work to resolve the issue promptly, which may include arranging a new delivery or providing a refund.
We take great care in selecting and arranging our flowers. If you receive an arrangement that does not meet our quality standards, please contact us with details and photos. We will work with you to ensure your satisfaction.
For questions about returns or refunds, please contact us at help@perfumearomashop.world or call +1 (863) 439-6470. Our customer service team is available to assist you Monday through Sunday during our business hours.